Which runtime does the Customer Health Monitoring Agent use?

It runs on hermes runtime in a dedicated cloud environment that Qoren provisions and keeps online for you.

How often does the Customer Health Monitoring Agent run?

On a schedule you control. Out of the box it runs weekdays at 09:00, weekdays at 15:00. You can change the cadence, or trigger it on demand.

Will the Customer Health Monitoring Agent do things without my approval?

No. It drafts and prepares the work, and you stay in control of anything that leaves your business. A reply, an invoice reminder, or a public post is written for your approval, not sent on its own.

What do I need to connect before it works?

Start from the template and connect the tools it needs, then set a model key: use the managed key included with your plan, or bring your own on any plan. The Customer Health Monitoring Agent runs on hermes.

Customer Health Monitoring Agent Template

What it does

The Customer Health Monitoring Agent, on autopilot.

Each task runs on its own schedule in a managed environment. Adjust any of them, or add your own.

Weekdays at 09:00

Health Sweep

Score active customers on the health signals in ~/workspace/HEALTH.md: usage drop, time since last login, failed payment, downgrade, support friction. Surface only accounts that crossed into at-risk since the last sweep…

task #01Weekdays at 09:00

Health Sweep

Score active customers on the health signals in ~/workspace/HEALTH.md: usage drop, time since last login, failed payment, downgrade, support friction. Surface only accounts that crossed into at-risk since the last sweep…

last run · completed

Weekdays at 15:00

Onboarding Watch

Check customers in their first 30 days against the activation milestones in ~/workspace/HEALTH.md. For any who have stalled before a key milestone, draft an onboarding nudge that points them to the specific next step th…

task #02Weekdays at 15:00

Onboarding Watch

Check customers in their first 30 days against the activation milestones in ~/workspace/HEALTH.md. For any who have stalled before a key milestone, draft an onboarding nudge that points them to the specific next step th…

last run · completed

Example output

What it delivers.

A sample of what the Customer Health Monitoring Agent produces. Illustrative, with fictional data.

Example delivery

Example output

Health Sweep · Weekdays at 09:00

Score active customers on the health signals in ~/workspace/HEALTH.md: usage drop, time since last login, failed payment, downgrade, support friction. Surface only accounts that crossed into at-risk since the last sweep…

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Memory

Keeps its own workspace.

The agent maintains a persistent workspace between runs, so context carries forward instead of starting from scratch every time.

workspace

01Who you are, your product, and delivery channel
02Your health signals, at-risk thresholds, activation milestones, and who never to auto-contact

Deploy this template and Qoren provisions a dedicated, managed cloud environment: no Docker, VPS, or server upkeep. Tailor the persona, schedules, and tools, use the managed model key or bring your own, and the agent stays online with activity, usage, and spend in one dashboard.

How deployment works·See pricing

Customer Health Monitoring Agent template questions

Keeps your customers from quietly leaving. Watches usage and payment signals, flags accounts going cold before they churn, and drafts the right check-in or onboarding nudge for your approval. It runs 2 scheduled tasks on a managed cloud environment.

Works well with

Templates that pair well with this one.

Deploy it alongside these to cover the whole workflow.

Churn Analysis Agent Documentation Maintenance Agent Customer Support Ticket Agent

Explore use cases

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